You can return a purchased product that is in an unused condition within 30 days of receipt. Any shipping charges are not refundable. This excludes clearance items or silent auction items which may not be returned or exchanged. You are responsible for the cost of shipping the item back to us. Return Address for postal mail: MKI Bags, 9551 Pierce Street, Broomfield, Colorado 80021. Once the item has been received and is inspected as unused, we will issue a refund for the item price to the original form of purchase. Please email us at email@example.com, with any questions.